Call Reports

More and more businesses are starting to see the benefits of call management and logging software. If you want to improve call management as well as save money, this software can really help. Target Telecoms provides call management and logging software that will work alongside all well-known phone systems. It can also be integrated into multi-site locations. The software doesn’t have to be locally installed which makes it really convenient to use.

Enhancing call handling

You will be able to look at the efficiency of your current call handling procedure. It is important to ensure that all calls are handled quickly and in a professional manner. Do the calls appear to be shorter than they should be? This could be an indication that your staff may not be as helpful as they should be; focusing instead upon ending the call as soon as possible. Analysing your company’s call handling efficiency will help you to potentially save money in the long run.

If you have a call recording feature, the software allows you to listen to calls via the drill down feature. You can schedule reports which will be emailed to you on a regular basis, but continually monitoring the calls will help you to spot potential problems early on.

All users can be linked to extensions or placed into teams. This allows you to break down the call monitoring, focusing solely upon the group of calls you are concerned about. You are able to create unlimited accounts on the software and an audit trail is provided to show you who’s logged in, what they logged in for and how long they used the system. For the most accurate call costing reports, you can link the system to your billing tariff.