Call Recording

Effective communication is one of the best ways to retain customers, yet with technology advancing so quickly, some SMEs may feel left behind. Target Telecoms has worked hard to ensure that call recording is a cost effective system available to all businesses, no matter how big or small.

Call Recording brings many benefits to the majority of organisations and is being applied in more situations. It’s no longer only designed for those calls that need to be recorded for legal reasons, but you can analyse the content of the calls to identify the quality of customer service or product mentions.

Target Telecoms’ comprehensive call recording solution uses the latest technology and innovative features to bring you the very best system. We are confident that our package is one of the most powerful and effective, yet one of the simplest on the market.

Whether you are capturing voice calls for compliance reasons or just want to improve your business, our call recording solution works with all technologies, including ISDN, SIP and VoIP.

Key Benefits

Monitor call quality and customer service: enables you to review the call recordings to ensure that staff are dealing with clients effectively and professionally.
Ability to demonstrate code of practice compliance: more and more businesses find themselves constrained by regulations, but call recording can show that FCA, PCI and DSS rules are being followed.
Training aid for staff: the recordings can be used to improve the quality of future calls by incorporating examples of excellent and poor service into staff training.
Can provide essential evidence in disputes: it’s often difficult to resolve ‘who said what’ disputes, unless you have evidence. You will be able to establish exactly what was said and resolve the issue.
Data capture: find out how many customers are calling, at what times and how long they’re left on hold.

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